Procter & Gamble and Population Services International (PSI): Social Marketing for Safe Water

Source: 
INSEAD

Date

2006

Case Study Sector

Health

PuR, the water purification product sold in small sachets, had suffered a string of failed market tests, but the public health benefits of the product had been demonstrated repeatedly in bottom of the pyramid (BOP) markets where finding clean drinking water can be a daily nightmare. Part of its global CSR initiative, P&G move the product from the commercial to the Corporate Sustainable Development (CSD) unit, which took the pressure off PuR brand managers to meet market sales projections. This move created new pressures, however, for those managing CSR initiatives—to take the product global on a philanthropy budget. Partnering with Population Services International (PSI), the global NGO with offices in over 65 countries, and expertise in social marketing, P&G would play a supporting role. Building a sustainable social market for water treatment, in places like Haiti and Uganda, presented challenges, but also presented unexpected benefits, measured in terms of P&G's stakeholder engagement.

Link

Keyword

  • Field Building
  • Partnership
  • Strategy

Region

  • Africa
  • Latin America

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